Boy, have we been there. (And we kind of love it.) First, please dry everything out. Damp means mildew, and mildew is the worst - damaging and smelly! Please know that we will charge an additional cleaning fee if you send us wet gear, to make sure that the mildew’s not hanging around. As for the mud, after you dry your gear out, give it a good shake or a quick brushing - get the loose stuff off. We’ll take care of the rest. If you send it to us caked in dirt...we’ll charge you an additional cleaning fee to cover the extra time to get it back in rotation.